Petal Support Limited

8 Barrack Street

Hamilton, ML3 0DG

Office Hours are:

Monday - Thursday 9am - 5pm

Friday 9am - 4pm

01698 324502

PETAL (People Experiencing Trauma and Loss) Support Ltd (Charity) Cookie Policy Notice

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site. 

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

We use the following cookies:

  • Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, making a donation for example. 
  • Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
  • Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
  • Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the information displayed on it more relevant to your requirements.

You can find more information about the individual cookies we use and the purposes for which we use them below.

  • Joomla
    • Joomla cookies allow us to customise our website to provide you with specific information, to recognise you when you return to the site and to track and analyse your browsing. Prior to completing a form on the website the data collected is completely anonymous.
  • Facebook
    • Store information about your preferences, and allow us to customise and provide you with offers that are targeted at your individual interests on the Facebook platform.
  • LinkedIn
    • Store information about your preferences, and allow us to customise and provide you with offers that are targeted at your individual interests on the LinkedIn platform.
  • AdRoll
    • Store information about your preferences, and allow us to customise and provide you with offers that are targeted at your individual interests on the Adroll platform.
  • Bing
  • Google Analytics
    • Collect and aggregate visitor information such as browsing patterns and page visits to allow analysis of site performance and usage. All information collected is anonymous.


You can control and/or delete cookies as you wish – for details, see You can delete all cookies that are already on your computer and you can set most browsers to prevent them from being placed. If you do this, however, you may have to manually adjust some preferences every time you visit a site and some services and functionalities may not work.


PETAL Support uses web beacons to compile information about your usage of PETAL Support sites and interaction with emails from us. Web beacons are clear electronic images that can recognise certain types of information on your computer, such as cookies, when you viewed a particular website or service tied to the web beacon, and a description of a website or service tied to the web beacon. For example, PETAL Support may place web beacons in marketing emails that notify us when you click on a link in the email. We use web beacons to analyse and improve our services to you.

Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

You block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site.




PETAL (People Experiencing Trauma and Loss) Support Ltd (Charity) General Data Protection Regulation (GDPR) Privacy Notice


From 25th May 2018 GDPR will apply, and will replace the existing data protection laws. GDPR will provide increased protection for the personal data of individuals by imposing a new framework of rules for organisations which handle or process such personal data.

This framework of rules will apply to PETAL Support Ltd as a ‘controller’ of personal data.

Who We Are

PETAL Support is a charity inaugurated in 1994 in the pursuance of support to the adults and children deemed by PETAL Support as being affected by the act of homicide or suicide. This Privacy Notice explains your privacy rights and how we gather and use information about you.

Your rights

You have the right to object to how we process your personal information. You also have the right to access, correct, sometimes delete and restrict the personal information we use. In addition, you have a right to complain to us and to the data protection regulator

How we gather information

All information gathered is given directly by you. We do not collect personal information from any other source.

How we use Personal Information

We use your information to provide you with the best possible service, to comply with the law and enforce our legal rights.

How we look after your information

We need some personal information before we can provide our service to you, for example to allow us to contact you for PETAL Support Ltd events, although we make sure we process and store your data safely and securely. We will not share your data with anyone without your consent. In some cases we won’t be able to provide services to you if we don’t have all the personal information we need.

We keep your personal information securely for as long as we need to for the purpose described and for no less than the period of 50 years (information supplied for events and PETAL Support Ltd client development).

How data helps us

By keeping your details up to date, we can use this information to provide a better service for you. We’ll be able to:

  • Get in touch with you quicker
  • Pass on event requests or basic volunteering information
  • Contact you with information that’s relevant and useful to you
  • Let you know about any changes to the service we provide for you

Your Consent

Sometimes we need your consent to use your personal information (for example for marketing). We won’t always need consent to use personal information – for example if we need to meet regulatory requirements such as requests by a court of law or to perform a contract with you. Where you have given us consent, you have the right to withdraw it at any time.


This privacy policy tells you what to expect when PETAL Support collects your personal information.

Why do we collect personal data? (hard-copy/electronically by e-mail/telephone or website)

We gather this information in order to:

  • improve the website by monitoring how you use it
  • respond to any feedback you send us, if you've asked us to
  • send out email alerts to those who have requested them
  • record and/or publish your response to a survey
  • publish your comment anonymously

The personal data you send us can be viewed by authorised people in PETAL Support.

What data do we collect?

1. Visitors to our websites

The information we collect doesn't identify anyone and is kept for a maximum of 38 months.

2. Emails and alerts

We collect your name and email address, although we do not issue email alerts or ask you to sign up to that service.

3. Feedback

If you contact us asking a question or giving feedback, we collect your email address and any other personal data contained in your message. If you contact us asking for information, we may need to contact other agencies to find that information.

We include personal data where permission has been given to do so. We never publish email or postal addresses.

5. Blogs & discussion sites

We collect names or usernames, and email addresses with each comment. This data is kept as long as the blog post or dialogue remains published. We include personal data where permission has been given to do so. We never publish email or postal addresses.

Links to other websites

When we link to other websites, we encourage you to read the privacy policy statements contained on those sites.

Your rights

You have a right of access to any personal data we hold about you, by making a Subject Access Request (SAR).

In addition, if you believe that the data we hold is inaccurate or incomplete you can ask us to update our records. If you are unhappy with the way in which we process your personal data you can request that we stop or restrict the processing we complete using your personal data or you may (we are duty bound by law to keep client records relating to homicide and for vulnerable people for 5o years) be able to ask us to delete the personal data we hold about you.

Find out more about your rights on the Information Commissioner's site.

In some circumstances we may not be able to comply with your request. This is because some of these rights are conditional and can only be applied in certain circumstances and/or where there is no compelling reason to continue to process your personal data.



Data Protection Officer
Victoria Quay
Commercial Street

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.



If you feel we have been unable, or unwilling, to resolve your information rights concern, you have the right to lodge a complaint with the Information Commissioner's Office (ICO). The ICO are the supervisory authority responsible for data protection in the UK.

For further information, including independent data protection advice and information in relation to your rights, you can contact the Information Commissioner at:

The Information Commissioner
Wycliffe House
Water Lane

Tel: 08456 30 60 60

You can also report any concerns here:

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Our Support Groups & Volunteering

PETAL Support appreciates the valuable help that is provided by volunteers, and we currently require more volunteers to assist with the support of our services (please note: with fundraising only at this time). Please contact 01698 324502 for more information.

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How We Help Children & Young People

The support for Children and Young People (15-24 years at this time) is an integral part of the services offered at PETAL Support (this service is bereavement specific, limited by skill-set and duty of care assessed).


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How we support you

PETAL Support provides professional counselling/therapies and support services to people who have been affected by serious crime, specifically the loss of a close family member or current partner to homicide/culpable homicide or suicide in Scotland.